Privacy Policy

North Star Public Adjusting (“Company”, “we”, “us”, or “our”) is committed to protecting the privacy of our clients and website visitors. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or engage our services.

1. Information We Collect

We may collect the following categories of personal information:

• Contact Information: Name, email address, phone number, and mailing address.
• Property Information: Property address, type of damage, insurance carrier, and policy details you provide.
• Communication Records: Records of phone calls, emails, chat messages, and SMS exchanges with our team.
• Usage Data: Pages visited, time on site, browser type, and IP address collected automatically via cookies and analytics tools.

2. How We Use Your Information

We use the information we collect to:

• Provide public adjuster services and manage your insurance claim;
• Contact you regarding your claim, inspection, or inquiry;
• Send appointment confirmations, claim status updates, and document requests via phone, email, or SMS (with your consent);
• Improve our website and services;
• Comply with applicable laws and regulations.

3. SMS Communications

We send SMS messages only to individuals who have given consent, either through an unchecked consent box on our website forms or verbally during a phone call or intake. Messages include customer care updates and, if you opted in separately, promotional offers. You may opt out at any time by replying STOP, or ask for help by replying HELP. Message frequency varies. Message and data rates may apply. We do not use SMS for cold outreach or purchased lead lists. For full details, see our SMS Consent Policy.

4. Sharing of Information

We do not sell your personal information. We may share information with:

• Insurance Companies: As necessary to process and negotiate your claim;
• Service Providers: Third-party vendors who assist us in operating our business (CRM platforms, scheduling tools, communication software), each bound by confidentiality obligations;
• Legal Requirements: When required by law, court order, or governmental authority.

We do not sell, rent, or share mobile phone numbers or SMS opt-in data with third parties or affiliates for their marketing purposes.

5. Data Retention

We retain your personal information for as long as necessary to provide our services and meet our legal obligations. Claim-related records are typically retained for a minimum of seven (7) years in compliance with industry standards.

6. Your Rights

Depending on your state of residence, you may have the right to:

• Access the personal information we hold about you;
• Request correction of inaccurate information;
• Request deletion of your information, subject to legal retention requirements;
• Opt out of SMS communications at any time by replying STOP.

To exercise any of these rights, contact us at claims@northstarpublicadjusting.com.

7. Cookies and Analytics

Our website uses cookies and third-party analytics tools to understand how visitors use our site. You can disable cookies in your browser settings; however, some features of the website may not function properly.

8. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date.

10. Contact Us

If you have questions about this Privacy Policy, please contact us:

North Star Public Adjusting
4111 Stirling Road
Davie, FL 33314
Phone: (866) 782-7577
Email: claims@northstarpublicadjusting.com