Effective Date: October 30, 2026 · Last Updated: October 30, 2026
North Star Public Adjusting LLC, doing business as North Star Public Adjusting.
Customer care and claim communication:
Promotional messages:
North Star Public Adjusting does not text purchased lists or do cold outreach.
Web form. Through the checkboxes on our website forms. Both boxes are unchecked by default and neither is required to submit the form. Customer care and promotional consent are separate. The exact text shown next to each checkbox is:
Customer care:
“I agree to receive text messages from North Star Public Adjusting at the number provided about my claim or inquiry, including appointment confirmations, scheduling updates, document requests, and claim status updates. Message frequency varies. Message and data rates may apply. Reply STOP to opt out or HELP for help. Consent is not a condition of purchase.”
Promotional:
“I also agree to receive promotional text messages from North Star Public Adjusting at the number provided, such as free inspection offers, follow-ups, and review or referral requests. Message frequency varies. Message and data rates may apply. Reply STOP to opt out or HELP for help. Consent is not a condition of purchase.”
Under both checkboxes: “See our Terms of Service, Privacy Policy, and SMS Consent Policy.”
Verbal. During a phone call or intake, our staff uses the following script before sending any SMS messages:
“Would you like to receive text messages from North Star Public Adjusting at this mobile number regarding your claim or inquiry? These messages may include appointment confirmations, claim status updates, document requests, and responses to your questions. Message and data rates may apply. You can reply STOP at any time to opt out. These messages may also include occasional promotional offers. Do we have your permission?”
If the customer says yes, our staff records the consent in the customer's CRM profile.
If the customer says no, our staff marks SMS consent as No and no SMS messages are sent.
When verbal SMS consent is received, our team records the consent in the customer's CRM contact profile.
The following information is stored:
Message frequency varies.
Message and data rates may apply.
Reply STOP at any time to opt out. Reply HELP for help, or contact us at (866) 782-7577 or claims@northstarpublicadjusting.com.
We do not sell, rent, or share mobile phone numbers or SMS opt-in data with third parties or affiliates for their marketing purposes. Opt-in data is shared only with service providers that help us deliver messages.
